Account Management

Our mission

Account Managers build and maintain relationships, create opportunities for collaboration and assist in building partnerships between Cornell departments/units and CIT in support of their IT needs.

Our focus

Serve as a point of contact for CIT requests and issues requiring additional coordination or assistance. Act as an advocate in that AM strives to understand and represent the customer's IT needs
Assist in managing the health of the overall relationship between the customer organization and CIT
Assist in aligning the business direction of both the customer organization and CIT

The value-add for the customer

Facilitate better operational responses
Bring visibility to requests and issues requiring attention
Better communication between the customer organization & CIT
Less confusion over expectations, roles, contacts, and project status
A channel for greater influence and involvement in CIT processes
An overall improved experience leading to "it is easier to do business with CIT"

How we do this

Learn more about the customer organization; understand their business in an effort to better assist on IT issues
Assist our customers by improving coordination on specific projects, requests and issues that require special attention
Open up lines of communication between groups by providing regular and consistent status updates on projects, requests and issues that have required AM attention