Purpose: Announce CIT's intent to discontinue a service. Is also used as final notice that a service has been discontinued.1
This template is used for communicating with end users as well as technical support providers. Communications to the latter group should include technical details (or a URL) if the discontinued service may affect interoperability of services they provide, or if they are expected to assist users in finding alternatives.
1 Some CIT services have existing methods for communicating directly with the users of their services. Changes to those services are handled using those methods.
From: Information Technologies Special Bulletins <itbulletin-mailbox@cornell.edu>
Subject: Date XXXXX service discontinued
Sentence 1 to include this info:
¿ Date the service will be discontinued
¿ Service nameSentences 2-4 to include this info:
¿ What the service did
¿ What alternatives are available
¿ Reason for discontinuing the service (OPTIONAL)
¿ URL for more information (OPTIONAL)Final sentence: If you have questions or concerns about this service, please let us know at (EMAIL, PHONE, OR OTHER CONTACT METHOD).
Thank you.
Person's name (OPTIONAL)
Cornell Information Technologies
CIT division or group (OPTIONAL)
E-mail address (OPTIONAL)
URL (OPTIONAL)