PerkinElmer, the software vendor, changed the download and licensing system starting with ChemDraw v17 (about Spring 2018).
Page's Table of Contents
See also
License and Version history
- July 2018: Cornell Library committed to a 3 year license
- Apr 4, 2018: ChemDraw Professional v17.1 announced
Installing and using ChemDraw requires both the software and a license key
Registration problems and related documentation
Problem: Error on activating Windows ChemDraw 17.1 installation
- I don't know if Macs can have this same problem.
Message dialog box is titled, "View the FNE Operations Log"
- Error in box starts with: Activation succeeded but no activation licenses were found.
- Further down within message, you will also see, "Activation ID/Host owner mismatch error".
Solution: PerkinElmer support states, "The only way to fix this is by providing the host id number to our support team so we can take care of the problem."
Detailed solution, including two steps required:
1) With "host ID" of the computer having issues, MUST call to have PerkinElmer purge that system's attempt from their registration server. Phone number to call is the same one that is on the Activation screen:
- 1-888-715-4687
Once they collect some info, they pass you to Customer Support:
- 1-781-663-5740
Q:Perhaps can bypass first, "public" phone number?!
2)Also, they had us remove all files in (show Hidden Files to see "ProgramData" folder):
- C://ProgramData/PerkinElmerInformatics/FNE/17.0/
The following is the support thread which pointed me in the right direction:
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http://forums.cambridgesoft.com/messageview.aspx?catid=12&threadid=3669
Topic Title: chemoffice pro 2017
Topic Summary: cannot activate the software with site license
Created On: 2/27/2018
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Hi there,
When try to active the chemdraw 17, I always get this unreasonable error. It looks like your support need active our site license on your license server every time for each installation. I have to call your support to active it each time. This needs to be fixed so I don’t have to call the number (call 1-888-715-4687 (within the USA) ) for every install.
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2/27/2018
Response from PerkinElmer support
Hello,
[...]
You will always receive a Activation ID/Host owner mismatch error when the computer that you want to activate was previously registered under an activation code for a different account.
This happens a lot with users who install and activate a free trial copy of the software.
The only way to fix this is by providing the host id number to our support team so we can take care of the problem.
[...]
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FYI: I also had tried "Upload Capability Request" within our PerkinElmer FlexNet licensing Admin console. I created, from the computer, the offline request file. The console, within the browser, is then supposed to prompt one to save the response file. However, it instead responded with this error:
The enterprise ID in the request does not match the expected value.
Argh!