Does David pay to fix something or have staff learn to work around some problems? Here is a list of problems we currently are choosing to work around. If they get worse, report the deteriorating situation to David so he can work with ChemIT to decide if it's worth fixing the problem.
Web kiosk interface not properly sized to aspect ratio and resolution of kiosk monitors
The "non-NetID" option is off-screen on the bottom, so uses must know this and look to scroll.
Intended to get fixed with Stockroom POS software enhancement, started April 2014.
Errors reported by QuickBooks WebConnector: Ignore
For details, see ChemIT ticket number INC000000954408 (Brightworks Ticket#54621).
Errors we've safely ignored in the past:
- 3000: The given object ID
- Error connecting to QuickBooks - close any modal dialog in QuickBooks. (10/21/2013)
(Idea: Merge above info with below info?)
| Sympton | Resolution | Notes | Pattern and frequency |
|---|---|---|---|
Quickbooks is slow to respond. Quickbooks takes too long to start up. | Request ChemIT reboot the Quickbooks server. | Server can't be restarted by the user, alas. | From ChemIT tickets so be missing some from Josh calling (pre Aug 2016), but likely not many: 2016: May 31, Aug 10 2015: Dec. 8 2014: Oct. 29, Nov 7 |
| QuickBooks errors at startup, running 2-3 instances of auto-backup. | If any extra Quickbooks backups are running, quit them. If multiple WebConnects are running, quit the extras. | Should we just reboot the server instead? | 2016: Aug 9 |