How can working with Chemistry IT benefit you and your group? What services are free and which are fee-based?

All Chemistry groups must utilize and support these Chemistry IT-mediated services and processes:

• Hardware inventory maintenance process. Includes all university (group) computers, tablets, and printers. And any non-wireless networked device.
  • Includes any wired network device's MAC addresses, whether used or not.
  • Secure disposal and recycling of computing equipment, including monitors.
• Process all network jack activations. Includes Chemistry IT-managed network, CIT's AccessNet, and Chemistry's RedNet.
• Maintain Cornell's Active Directory information for all Chemistry groups.
• Processing all CIT SFS (file shares: CIFS and NFS) service requests. Uses Cornell's Active Directory.
• Process all Sponsored NetID requests.
• Process all Guest ID requests.
• Coordinate with CIT all services related to Cornell phones, phone number changes, phone jack needs, and AUDIX services.
• (Groups to keep Chemistry IT informed of IT security issues they are facing for which Chemistry IT is not managing?)

Groups may elect not to use these Chemistry IT services, all of which are free to Opt-in groups:

Desktop and laptop support

• Consultation on what hardware to buy and where (limit of 30 minutes). Includes consideration of best pricing and service, quality, and warranty options.
• Process purchasing of Dell or Apple (Mac) desktops and laptops through University Purchasing.
• Warranty service coordination for Dell and Apple systems, including packing and at-cost shipping.
• Consult on backups.
• Provide network connection to CIT's AccessNet or Chemistry's RedNet for systems not managed by ChemIT.
• Opt-in extras:
  • Option to have computers managed by ChemIT and thus placed on Chemistry's network. Services for managed computers include:
    • Installation, troubleshooting, and diagnostics on systems less than 6 years old.
    • Installing and updating contemporary applications on ChemIT-managed computers (see Application Support, below, for details)
    • Arrange standard back-ups where needed.
    • Enable NetID-based log-on user-level accounts.
    • Enable special Admin accounts for PI and select, trained group members.
  • Warranty service coordination for almost any hardware, through University Purchasing.
  • Consult and process purchasing of almost any hardware and peripherals.
  • Best-effort user assistance (limit of 30 minutes).
  • Recommend and purchase department phones, tablets, and phone services
  • Consult on personal mobile solutions.

Application support

• Software consulting. Software vendor negotiations, purchase of select software (all are used by more than one group), and coordinating campus and other license management.
• Running departmental license servers. Managing off-network license keys for select software.
• Opt-in extras:
  • Configure and help with Cornell's email and calendar services (limit of 30 minutes).
  • Installing contemporary, factory-like Windows or Mac OS on Dell or Mac hardware less than 5 years old (limit of 1 hour).
  • If system is managed by ChemIT, many basic software applications are installed and maintained, such as MS Office and ChemDraw.

Printing support

• Consultation on what hardware to buy and where (limit of 30 minutes).
• Process purchasing of recommended printer.
• Providing network jack for printer to be added to 10-space (MAC address required), if desired.
• Opt-in extras:
  • Option to have printer managed by ChemIT. Services for managed printers include:
    • Spare toner and ink supplies cached locally. And delivered and purchased on request, using group-provided default account number.
    • Process and manage printers enrolled under Eastern Support Contract.

    • Troubleshoot and diagnostics on systems less than 6 years old (limit of 30 minutes) and consult on repair/ replace decisions.

    • Process warranty or service contract, if applicable.

Network support and IT Security

• Manage and coordinate jack network activation with CIT (Chemistry network, AccessNet, and RedNet).
• Coordinate RedRover/ eduroam service deficiencies with CIT.
• Opt-in extras:
  • For ChemIT-managed computers on Chemistry IT networks:
  • • Manage Chemistry's network firewall.
    • Manage IT Security incidents and warnings, coordinating with A&S IT Security Liaison and CIT as appropriate.
    • Ensure computers configured following best-practices for security and other considerations. (Users must still engage in safe computing practices.)

Research Computing

• Group file shares, using CIT's SFS service. For both CIFS (Windows, Macs) and NFS (Linux) services.
• Opt-in extras:
  • For ChemIT-managed computers on Chemistry IT networks:
    • For "instrument" computers, similar criteria as listed under "Desktop and laptop support".
    • For shared group computers, install and maintain.

Services paid for by the Group

Example of services we offer at subsidized hourly rates

Installing contemporary, factory-like Linux on Dell hardware less than 5 years old.

Application installation.

Installation media for Windows XP (asked for on 8//29/16).

Clusters and Servers

Baseline maintenance rates are calculated at 33% of CAC's rates for similar, though not identical, services.

Change requests, including installing applications, are charged at our "opt-in" labor rates.

Examples of baseline maintenance:

Consultation on needs and purchasing (20 hour limit)

Examples of above-baseline maintenance:

Labor

Subsidized hourly rates:

• Opt-in: $20/hour
• Opt-out: $40/hour