Components related to rolling out our ChemIT name, summer 2013.
Top-level take-aways
Very little changing, except:
- Adding an email address to request help from us, <ChemIT@cornell.edu>. (Old address will still work.)
- Using that address will result in an immediate acknowledgement of receipt, with a unique ticket number. (The old address will work as before. That is, a ticket number appearing when we read the email request.)
- Changing what we call ourselves, and what we hope others come call us over time.
Communications and time-lines
Postcards to all CCB members
- Timing: Postcards end after chemit email working and being monitored (in case we get any early-adopters), but obviously before our actual go-live date about 1 week later.
- Purpose: Reinforce that most everything stays the same except for our preferred email address and what we call ourselves.
=> Example postcard (draft)
Email to all CCB members
- Timing: The day the postcard states as our roll-out date, as a reminder. (None beforehand?)
- Purpose:Just a reminder to the postcard.
Sign hung at ChemIT's entrance
- Timing: On the day of our roll-out.
- Purpose: A reminder of our new name and email address.
New web site turned on
- Timing: Before our roll-out. (Whenever, since few currently use it, presumably.)
- Purpose: Enhance our image, with new name and email address.
Open house in "new" digs
- Timing: Day of roll-out?
- Purpose: Can anyone say no
Other ideas?
The changes, and why
Introducing new email address, <ChemIT@cornell.edu>
NOTE: <crcf@cornell.edu> will still continue to work.
Reasons for the change:
- New-comers to CCB will find "ChemIT" easier to remember than "CRCF". Mostly a benefit to new graduate students and visiting scholars.
- No disruption to those who use old "CRCF" email address as we switch over to the new "ChemIT" email address. Change can be hard!
- A new email address for service requests facilitates use of
- ChemIT will be receiving email requests through a ticket management system (Remedy)
Expected to start working early July 2013.
Features of the new email address:
- Automatic acknowledgement of receipt by Cornell's Remedy ticket management system.