Brainstorm tracking system thoughts
- Existing system or something new?
- Features
- Able to take input from multiple sources (ideally all existing channels) - chats, e-mails, Webforms, handwritten napkins
- Fresh Desk? Jira?
- Single instance? Multiple, but compatible instances?
- Liisa/Adam survey info?
- Reporting possibilities? Who did what? What browsers involved? Patterns?
- Resolution
- Canned/editable responses