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Would like to get these wrapped up and to Jeff Truelsen by 2/24

Bomgar processes documentation progress and schedule

Process

Start

Target
End

Complete

Owner

Notes

Main Procedure

2/8

2/22

 

Dan/Tony

Attached updated version from Dan below.

Jump

2/8

2/17

(tick)

Dan/Tony

 

Provisioning

1/31

2/23

 

Chuck/Dan

Chuck Boeheim's Provisioning Confluence Page

FAQS

2/9

2/22

(tick)

Chuck/Dan/Tony

FAQS draft page

Script/Dialog

2/15

2/21

(tick)

Chuck/Dan

Conversation to have with the user to walk them through getting Bomgar running.
  1. ITSM Process Confluence Page
  2. ITSM Process Confluence Page, final repository for completed Bomgar processes
  3. Chuck Boeheim's Provisioning Confluence Page
  4. Bomgar Documentation Library
  5. Bomgar Overview of the Representative Console
  6. Bomgar, Introduction to the Representative Console
  7. Bomgar Session Start Options
  8. Bomgar Support Session Overview
  9. Bomgar Screen Sharing
  10. Bomgar File Transfer
  11. Bomgar System Information
  12. Bomgar Command Line
  13. Bomgar Presentation
  14. Bomgar Rep Invite

Jump Clients

  1. Bomgar Jump Clients - general information
  2. Bomgar Using Jump Clients - Control Unattended Computers with Jump Clients video and transcript
  3. Bomgar The Jump Clients Page - mass deployment information
  4. Bomgar Manage and Deploy Jump Clients - more info on mass deployment from the administrative interface

Meeting Notes

The root page ~ajl44:Meeting Notes could not be found in space Anthony J. Lombardo.


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