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{style} div.head {font-family:Lucida Sans Unicode, Lucida Grande, sans-serif; font-size:large; font-weight:bold; text-align:center; color:gray; background-color:#251B24; width="100%"; padding:5px; } .head A:link {color: white;} .head A:visited {color: white;} .head A:active {text-decoration: none; color: gray;} .head A:hover {color: #EFE6EF;} div.introtext {font-family:Lucida Sans Unicode, Lucida Grande, sans-serif; font-size:1.3em; margin:7px; } div.text {font-family:Lucida Sans Unicode, Lucida Grande, sans-serif; font-size:1.1em; margin:7px; } {style} {section: border=false} {column:width=50%} {div:class=introtext}Account Managers build and maintain relationships, create opportunities for collaboration and assist in building partnerships between Cornell departments/units and CIT in support of their IT needs.{div} {column} {column:width=16%} {column} {column} {column} {section} h5. {section} {column:width=33%} {div:class=head}Our focus{div} {div:class=text} * Serve as a point of contact for CIT requests and issues requiring additional coordination or assistance. Act as an advocate in that AM strives to understand and represent the customer's IT needs * Assist in managing the health of the overall relationship between the customer organization and CIT * Assist in aligning the business direction of both the customer organization and CIT {expand: The value-add for the customer...} * Facilitate better operational responses * Bring visibility to requests and issues requiring attention * Better communication between the customer organization & CIT * Less confusion over expectations, roles, contacts, and project status * A channel for greater influence and involvement in CIT processes * An overall improved experience leading to "it is easier to do business with CIT"{expand} {expand: How we do this...} * Learn more about the customer organization; understand their business in an effort to better assist on IT issues * Assist our customers by improving coordination on specific projects, requests and issues that require special attention * Open up lines of communication between groups by providing regular and consistent status updates on projects, requests and issues that have required AM attention{expand} {div} {column} h5. [Our Services|Account Management Services] * Build and maintain client relationships * Group facilitation * Issue resolution * Identify opportunities for common IT solutions * Organize cross-functional CIT resources * [Account Management Client List] ([more detail...|Account Management Services]) h5. +Internal Account Management+ * Serve as a point of contact for ATSUS services & specific client questions * Better communication between CIT divisions & ATSUS * Less confusion over expectations, roles, contacts, and project status * [CIT Division List] {column} {section} \\ ---- |
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