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{div:class=introtext}Account Managers build and maintain relationships, create opportunities for collaboration and assist in building partnerships between Cornell departments/units and CIT in support of their IT needs.{div}
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h5. Our focus
* Serve as a point of contact for CIT requests and issues requiring additional coordination or assistance. Act as an advocate in that AM strives to understand and represent the customer's IT needs
* Assist in managing the health of the overall relationship between the customer organization and CIT
* Assist in aligning the business direction of both the customer organization and CIT
{expand: The value-add for the customer...}
* Facilitate better operational responses
* Bring visibility to requests and issues requiring attention
* Better communication between the customer organization & CIT
* Less confusion over expectations, roles, contacts, and project status
* A channel for greater influence and involvement in CIT processes
* An overall improved experience leading to "it is easier to do business with CIT"{expand}
{expand: How we do this...}
* Learn more about the customer organization; understand their business in an effort to better assist on IT issues
* Assist our customers by improving coordination on specific projects, requests and issues that require special attention
* Open up lines of communication between groups by providing regular and consistent status updates on projects, requests and issues that have required AM attention{expand}
h5. [Our Services|Account Management Services]
* Build and maintain client relationships
* Group facilitation
* Issue resolution
* Identify opportunities for common IT solutions
* Organize cross-functional CIT resources
* [Account Management Client List]
([more detail...|Account Management Services])
h5. +Internal Account Management+
* Serve as a point of contact for ATSUS services & specific client questions
* Better communication between CIT divisions & ATSUS
* Less confusion over expectations, roles, contacts, and project status
* [CIT Division List]
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{color:#990000}{*}Account Management team members:*{color}
*[*Diane Sempler*|mailto:dm4@cornell.edu]*, Manager
phone: 255-5570
*[*Aimee Decker*|mailto:aid4@cornell.edu]*, Account Manager
phone: 255-0823
*[*Mike Ferdinando*|mailto:msf2@cornell.edu]*, Account Manager
phone: 254-8743
*[*Ron Seccia*|mailto:res62@cornell.edu]*, Account Manager
phone: 255-4126
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