Page History

{style}
div.head
{font-family:arial, helvetica ,sans-serif;
font-size:large;
text-align:center; 
color:gray; 
background-color:#9a839A; 
width="100%"; 
padding:5px;
}

.head A:link {color: white;}
.head A:visited {color: white;}
.head A:active {text-decoration: none; color: gray;}
.head A:hover {color: #EFE6EF;}

div.text
{font-family:Lucida Sans Unicode, Lucida Grande, sans-serif;
font-size:1.5em1em;
margin:3px;
}

{style}


{section:border=false}
!Untitled-1.gif|alt=!
{column:width=50%}
Communication & Outreach supports CIT by building long-term working relationships with Cornell's departments and colleges, planning and developing a variety of communications, and conducting customer-based research.
{column}

{column:width=25%}
{column}

{column}
{panel: borderStyle=none}
*Contact*
Diane Sempler, Manager
[mailto:dms4@cornell.edu]
255-5570
{panel}

{column}
{section}


{section}
{column:width=33%}
{div:class=head}[Account Management]{div}

{div:class=text}We create opportunities for collaboration and we build partnerships between Cornell departments and CIT to assist with meeting Cornell's IT needs.{div}
{column}

{column:width=33%}
{div:class=head}[Communication Services|Communication Services]{div}

We help CIT and OIT communicate with Cornell about the organizations' products, services, programs, and initiatives.
{column}

{column:width=34%}
{div:class=head}[Market Research Services|Market Research Services]{div}

We use market research tools, like surveys and focus groups, to explore and more clearly understand what the Cornell community wants and needs its IT environment to be.
{column}

{column:width=1%}
{column}

{section}

{section}
Each of these functions can help support the others. For example, we might:
* Conduct a survey before developing a communications campaign to identify current levels of awareness or understanding.
* Adjust formal campus communications to help address issues we hear about in focus groups.
* Use customer feedback to assist product/service owners with communicating about their services. Feedback from Market Research and Account Management clients contributes to this process.
{section}
\\
{column}
{column}

{column}
{section}
\\