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Communication & Outreach supports CIT by building long-term working relationships with Cornell's departments and colleges, planning and developing a variety of communications, and conducting customer-based research.
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*Contact*
Diane Sempler, Manager
[mailto:dms4@cornell.edu]
255-5570
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{div:class=head}[Account Management]{div}
We create opportunities for collaboration and we build partnerships between Cornell departments and CIT to assist with meeting Cornell's IT needs.
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h3. [Communication Services|Communication Services]
We help CIT and OIT communicate with Cornell about the organizations' products, services, programs, and initiatives.
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h3. [Market Research Services|Market Research Services]
We use market research tools, like surveys and focus groups, to explore and more clearly understand what the Cornell community wants and needs its IT environment to be.
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Each of these functions can help support the others. For example, we might:
* Conduct a survey before developing a communications campaign to identify current levels of awareness or understanding.
* Adjust formal campus communications to help address issues we hear about in focus groups.
* Use customer feedback to assist product/service owners with communicating about their services. Feedback from Market Research and Account Management clients contributes to this process.
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