All three servers and mysql database have active managed backup, which runs three times a week. Media3 recommends submitting a support ticket for restoration.
Server Backup FAQ
How do I enable backups for my server?
For server customers, backups can be ordered directly through our control panel on your server dashboard. Once enabled backups are typically enabled on your machine within 24 hours with our initial presets. Refer to the preset directories in the question below for what will be backed up with our default policy.
To add or change backups just submit a ticket with details of what you want changed or backed up and we will make the changes as requested.
What is backed up by default?
The default policy backups the folders listed below
C:\fx3
C:\inetpub
C:\Coldfusionxx (changes depending on what version)
E:\Web
This is basic setup for standard file backups. If there are specific directories you need backed , please let us know via a support ticket.
Please see your server dashboard for a live listing of actual backed up directories.
What about database backups?
If you have MSSQL, ORACLE or MySQL databases that need to be backed up, please let us know. These require either different version of the backup client and/or local scheduled scripts to pre-dump the data to be backed up.
This is especially true with MyQL db's as they require your root username/password for ongoing scheduled database dump files to occur.
If needed, we can provide these scripts and help with scheduling the tasks so they are correctly picked up by the backup system.
Is there an extra charge for database backups?
We do not currently charge extra for database backups.
What about Exchange Server Backups
Exchange Server backup requires a different backup client and does incur an additional charge. Please contact sales for up to date pricing on this option.
What about Full OS/ Server Image Backups
Server Image backups require a different client and does incur an additional charge. Please contact sales for up to date pricing on this option if you are interested.
In most cases, a Hot-Standby Server is a better option for this. See https://www.media3.net/cloud-servers/hot-standby.cfm for details.
What is the backup schedule? How often are my files backed up?
The default backup policy for most files is to backup 3 times per week on random days/times. If you would like to have specific times/days or a different schedule, please let us know via a support ticket and we can make the desired changes. If databases are being backed-up, the default schedule on those is typically daily.
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