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- Email is sent to DBQ and Serials staff from Olin Interlibrary Services (olin-ils-lending@cornell.edu)
- Subject line usually reads: Problem – OCLC/Voyager Discrepancy: [title of OCLC record] or OPAC ERROR TN: [LS Number]
- Note: Subject line may also have a number just before the title, which indicates the volume of the series or serial the patron is requesting.
- The body of the ILS message contains the OCLC appropriate record number, title, and publisher information for the requested item, along with any additional notes from ILS staff, explaining what the problem is.
- Usually, the discrepancy is reported when a patron requests a title that OCLC/Worldcat shows is “held” by CUL, but no corresponding record can be found in the local database. There are many other possible discrepancies or errors that may be reported, however.
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