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You can request support from Azure directly (??? how do customers do this???) or from the CIT Cloud Team.

• All Azure subscriptions managed by the CIT Cloud Team have access to Premier-level support (https://azure.microsoft.com/en-us/support/plans/). See https://docs.microsoft.com/en-us/azure/azure-supportability/how-to-create-azure-support-request for your options for creating a support request.
• Email the CIT Cloud Team at cloud-support@cornell.edu

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• . At present the CIT Cloud Team is ramping up expertise in Azure so support is available on a best-effort basis.

Costs & Billing

How am I billed for my Azure charges?

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