Scope: LTS staff who interact with patrons should record information about these transactions in the CUL Count-It system. In 2019, the e-resources troubleshooting staff moved to using the integrated statistics counting feature in LibAnswers, and no longer uses Count-It to record transactions; the following procedure has been updated accordingly. LTS Procedure #141 refers to troubleshooting of library resources on the behalf of patrons. Note: If you are involved in any presentations for academic departments or students, please refer to the information about reporting presentations.
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