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- URL for LibAnswers: http://cornell.libanswers.com/ and you can log in by clicking on the link at the bottom of the page. You can also log into: https://cornell.libapps.com/libapps/login.php, which includes all SpringShare products - you will have to chose LibAnswers after logging in.
- LibAnswers help: https://ask.springshare.com/libanswers
- Email list if you have questions: e-resources-l@cornell.edu
- Reference staff may submit questions directly to our queue in LibAnswers, and emails from patrons can also be forwarded to the email, Cornell E-Resources Team <incoming@cornell.libanswers.com>, which will then load the question into LibAnswers.
- Record questions as you go. Record all transactions and approximate time spent with patrons. Make it quick - you don't need to add a lot of detail.
- The initial report will pull in netid of the patron in the report, but this will be anonymized in a matter of days.
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