August 2018: Screen lock "force"

Monday, July 30, 2018 2:41 PM: A&S IT sent a message  about a scheduled change for August 8th that they created, and had nothing to do with CIT.

...

1. The extent of the problem the change was meant to address.
2. The measure by which the expected change to the systems occurred.

Oliver take

Mass-affect technology must be respected.

• Take care what you do for one computer. Take super-deep care what you do for hundreds of computers.

Enable us to use our technology to serve our users by letting us do things for them. Not do things to them.

Enable us to use our technology to better see what we have to see what must change and prioritize areas of concern.

Don't be compelled to use only the tools you have if they don't get you the desired state.

• Be willing to walk away from unacceptable results, regardless of the pressures.

When existing, proven, active technical vetting processes exist, use them or be clear you did not and why.

Just because you can do something doesn't mean you should do something.

• As a corollary, just because a tool appears to do something doesn't mean it does what you hope it will. Especially if you don't ask the right questions when testing it.

Action was presumptive. The change had not followed expected process to reduce chance of technical error and what the change led to the desired outcomes.

Action was arrogant and paternalistic. The change came across as "we know what is good for you and this is good for you; we know better than you. Accept it."

In this case, at least on the Mac side, this approach led to an irresponsible "force". The decision-makers seemed to be disregarding the risks associated with using a powerful tool in a new way which was clearly not technically well understood. ((a configuration change, not a software package deployment): We avoided a "force" change to many of our Windows and Macs

...

Oliver's poem inspired by this announcement, August 2, 2018

...