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| Symptom | Resolution | Notes | Pattern and frequency |
|---|---|---|---|
| RDP to Windows server got disconnected immediately after successfully login | Alan reported this on 2/27/2017, it happened once after several tries of login error of "An authentication error..." | ||
Logging RDP to Windows server (hosting Quickbooks) won't work. Must try repeatedly, sometimes over hours, before it finally lets one in.
| Not resolved. Try until 10:30am, at which point, contact ChemIT. We'll try. And reboot server if we can't get in. And keep collecting data! | See ticket: INC000001887553 | Daily. Can try half a dozen times, every ~15 minutes. Sometimes tried 5 times in quick succession, and let in the 5th time. No pattern. |
Quickbooks is slow to respond. Quickbooks takes too long to start up. | Request ChemIT reboot the Quickbooks server. | Server can't be restarted by the user, alas. | From ChemIT tickets so be missing some from Josh calling (pre Aug 2016), but likely not many: 2016: May 31, Aug 10 2015: Dec. 8 2014: Oct. 29, Nov 7 |
| QuickBooks errors at startup, running 2-3 instances of auto-backup. | If any extra Quickbooks backups are running, quit them. If multiple WebConnects are running, quit the extras. | Should we just reboot the server instead? | 2016: Aug 9 |
| Kiosk slowness | Chemit reboot Linux server and fixed slowness issue. | See ticket: INC000001893666 when slowness happens, it is not always slow, about 50% time slow and slowness happens on kiosk all procedures, including login etc. | Alan reported on Feb. 3 2017
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Also
Singlebrook created a list of recommended fixes to do, most of which we choose not to, for value considerations
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