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- "Question type": "Knowledge"
- "Duration (in minutes)": Use one of these values, round up: 5, 10, 30, 60. Duration refers to the amount of time spent interacting with the patron, and some of the prep work done to fulfill this interaction. Round up to the nearest 10 minutes. If additional time is spent after communication is over with the patron, then please use the "notes" in the "optional" section for additional followup.
- "Notes": Add information about waiting for publishers, etc.
- "Mode": "Email" in most cases, but other methods may be used, such as "phone."
- "Content/type": "information" or "software/systems"
- "Time": the Count-It system will time-stamp your entry with the time you save it. Note: If you submit all of your Count-It reports in one batch, such as at the end of your LIBIT shift or the end of the day, be sure to update this field accordingly for each report.
- "Patron type": If you know patron type, record it. Otherwise use "unknown."
- "As liaison": Leave blank.
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