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About the Count-It system
Recording E-Resource Troubleshooting Transactions (LTS Procedure #141)

Information included In the Profile section

Recording E-Resource Troubleshooting Transactions (LTS Procedure #141)

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  1. URL for Count-It: http://countit.library.cornell.edu/
  2. Count-It help: https://confluence.cornell.edu/display/countit/Help
  3.  Email list if you have questions: cul-countit-l@cornell.edu 
  4.  Record questions as you go.  Record all transactions and approximate time spent with patrons.  Make it quick - you don't need to add a lot of detail.
  5. Do not include patron identifying information in the report.

 

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