Page History

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Date of next review: January 2017

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1. URL for Count-It: http://countit.library.cornell.edu/
2. Count-It help: https://confluence.cornell.edu/display/countit/Help
3.  Email list if you have questions: cul-countit-l@cornell.edu 
4.  Record questions as you go.  Record all transactions and approximate time spent with patrons.  Make it quick - you don't need to add a lot of detail.
5. Do not include patron identifying information in the report.

1. Login with netid.  Your netid will be pulled automatically into the profile.
2. "Staff type": other staff
3. "Unit": LTS
4. "Location": library office
   
   

1. "Question type": "Knowledge"
2. "Duration (in minutes)": Use one of these values, round up: 5, 10, 30, 60.  Duration refers to the amount of time spent interacting with the patron, and some of the prep work done to fulfill this interaction.  If additional time is spent after communication is over with the patron, then please use the "notes" in the "optional" section for additional followup.
3. "Notes":  Add information about waiting for publishers, etc.
4. "Mode":  "Email" in most cases, but other methods may be used, such as "phone."
5. "Content/type":  "information" or "software/systems"
6. "Time": the Count-It system will time-stamp your entry with the time you save it.  Note: If you submit all of your Count-It reports in one batch, such as at the end of your LIBIT shift or the end of the day, be sure to update this field accordingly for each report.
7. "Patron type":  If you know patron type, record it.  Otherwise use "unknown."
8. "As liaison":  Leave blank.

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