Page History

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1. "Topic":  Enter a value, such as the name of the resource involved.  Example: roper ipoll, books24x
2. "Other staff involved":  If you collaborated with other staff, add their names.
3. "How did patron find us": Libit-l, almost always.  Might be Proquest, personal email.
4. "Notes":  Keep it brief.  We have discussed using hashtags to simplify record keeping, and possibly use the hashtags to survey which types of problems arise frequently.  Possible hashtags:
   1. #blockednetid - patron netid blocked, probably due to a compromised netid, and/or an excessive downloading event
   2. #cookies - issue solved by clearing cache and cookies
   3. #excessivedownload (maybe #excessiveDL for brevity)- publisher notification of an excessive downloading event
   4. #ezproxy - resource needed to be added to ezproxy, or needed an ezproxy tweak
   5. #eternal - referring to issues which seem to take forever to resolve
   6. #festering - well, we just liked this one
   7. #holdings - the holdings information was incorrectly represented in our catalogs
   8. #openurl - issues related to openURLs, such as the problem reports we get from ProQuest
   9. #payment - we have not paid the publisher, either through our fault or theirs
   10. #permit - permits associated with the patron netid don't allow access to CUL resources
   11. #url - issues related to the url, such as link no longer working
   12. #walkthru - spent time with the patron on the phone, or through email, explaining each step of the process to get access
   13. #content #missing_content - content is missing; may be a corrupt file, or a pdf which is not there
   14. #activation - resource needs to be activated, or re-activated

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