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| Time period | Chemistry: Average tickets per month | Chemistry: Average tickets per day | Physics: Average tickets per month | Physics: Average tickets per day | ||
|---|---|---|---|---|---|---|
| July 2017 (20 work days) | 87 | 4.85 | 10 | 0.50 | ||
| June 2017 (22 work days) | 100 | 4.54 | 17 | 0.77 | ||
| May 2017 (22 work days) | 92 | 4.2 | 13 | 0.59 | ||
| April 2017 (20 work days) | 100 | 5.0 | 15.0 | 0.75 | ||
| 8 months: 04/01/2016 to 01/01/2017 | 123 | 6.3 | 15.5 | 0.8 |
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Total flow summary: There is an average of over xx 5.32 tickets resolved by our group each workday, for both Chemistry and Physics.
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Flow summary: 100 tickets per month averages to 4.54 tickets resolved per day.
| Resolved within 1 day | Resolved in more than 1 day | Total | Oliver's analysis: Avg. per month | Oliver's analysis: Percent of volume |
Lulu Zhu | 3 | 11 | 14 | 0.64 | 14.0% |
Michael E Hint | 37 | 24 | 61 | 2.77 | 61.0% |
Oliver B Habicht | 10 | 14 | 24 | 1.1 | 24.0% |
All others: | 0 | 1 | 1 | 0.04 | 1.0% |
Total | 50 | 50 | 100 | 4.35 |
Physics, for this 1 month period:
Flow summary: 10 17 tickets per month averages to about 0.5077 tickets per day.
| Resolved within 1 day | Resolved in more than 1 day | Total | Oliver's analysis: Avg. per month | Oliver's analysis: Percent of volume |
Kelly Brower | 2 | 1 | 3 |
| 0. |
| 14 |
| 17.6% | ||||
| Lulu Zhu | 1 | 0 | 1 | 0. |
| 04 |
| 0.06% |
Michael E Hint |
4 | 4 |
8 | 0. |
| 36 |
| 0.47% | |||||
Oliver B Habicht | 0 | 5 | 5 | 0.23 | 0 |
| .07% | |||||
All others: | 0 | 0 | 0 | - | - |
Total |
7 | 10 | 17 | 0. |
| 77 |
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