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Knowns: Here’s what we know and how we know it
Note: More info from previous years is available from User Studies in Assessment & Communication wiki: CUL Assessment Results (see What do we know about students? and What do we know about faculty?)
Knowns | Data Source [indicates probable source] |
Basic demography of patrons | [probably Institutional research and planning (CALS & CHE stats)] |
Small studies of individual libraries’ user preferences | (e.g. Geneva study) |
Patrons love our friendly service & we know what our donors want/like | Word of mouth comments; Alumni Affairs |
Adequacy of e- and print resources |
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E-resource statistics/patron use of e-resources | Counter |
Patron ILL + BD requests |
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Patron purchase requests |
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# of e-reserve uses | Ares |
How many checkouts (books, equipment, rooms, course reserves, laptops) | Circ stats |
Book circulation is down; laptop circulation is in decline | Circ stats |
Software usage | LabStats? |
Software requests |
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Frequency of library usage in person and online; how using space | Gate count??? (unreliable); SUMA headcount |
Faculty don’t come into physical building | anecdotal |
Study space preferences (quiet, rooms, grad) | Observational data |
Popularity of 2nd floor study spaces; students want collaborative study spaces | MaLT assessment |
24/5 isn’t popular-not being used | No. of card swipes |
Traffic to web pages-most visited pages; Virtual visits-web visits from outside library to library-hosted sites | Google Analytics |
Number of reference consultations and questions; Reference desk and chat transactions are down; length of transactions has increased | [Count It] |
# of RDMSG and GIS consultations | [Count It] |
Poster printing is heavily used service | # of posters printed and $ brought in |
Patron research behavior | Email and chat reference interactions |
How grads do research | Ethnographic study |
Workshops & instruction (half of all registered attendees show up; number of attendees based on topic) | [Evanced and Count It] |
Curriculum map of instruction | [A&C: Count It, registrar, Cornell websites] |
How much library impacts research and instruction |
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Class assessment |
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Self-reported impact of library-ability to do research; quality of resources | Senior Survey |
% of students measuring up to [faculty] expectations | Faculty survey |
# of faculty using instruction (why or why not?) | [Count It; Faculty survey] |
Faculty encourage use of library resources | [Faculty survey] |
Hard to engage with faculty & relationship building as effective mode of outreach | Professional experience & increased communication & contact |
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