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h3. *About Us*


h4. {anchor:About us}


Desktop Services' Help Desk team provides direct IT support to the majority of the endowed and statutory library units. If you have any questions or issues, please contact us through the *cul-dshelp-l* *"at" cornell.edu* mailing list (*Mann* staff, please contact *mannstaff-help "at" cornell.edu*). You can also call us at 607-255-8530. 


Peer IT support providers are also welcome to contact Desktop Services via *cul-dshelp-l "at" cornell.edu*.



h3. *Who we are*

Our team consists of the following members:
* *Peter Magnus, Desktop Services Manager*
* *Amy Blumenthal, Staff Services Coordinator*
* *Donna Callais*
* *Andy Goldman*
* *Laura Heisey*
* *Gabriel Plaine*
* *Joe Richardson*
* *Sean Taylor*

All of us are pleased to be of service to you and your department to address your desktop IT support needs.

{expand:title=More information about CUL-IT Desktop Services (Click here to expand...)}

h3. *Whom we serve*

Desktop Services provides a variety of IT services for staff at the following unit libraries:
* [Olin|http://www.library.cornell.edu/olinuris/] 
* [Uris|http://www.library.cornell.edu/olinuris/] 
* Kroch ([Asia|http://asia.library.cornell.edu/ac/] *and* [RMC|http://rmc.library.cornell.edu/])
* [Africana|http://www.library.cornell.edu/africana] 
* [Fine Arts|http://www.library.cornell.edu/finearts] 
* [Engineering|http://engineering.library.cornell.edu/]
* [Mann|http://mannlib.cornell.edu/]
* [Math|http://mathematics.library.cornell.edu/]
* [Physical Sciences|http://physicalsciences.library.cornell.edu/] 
* [Management|http://johnson.library.cornell.edu/]
* [Annex|http://www.library.cornell.edu/annex]

[Follow this link for more detailed information.|https://confluence.cornell.edu/x/bABvAg]




Not sure who your IT support group is and how to contact them? [Click here|https://confluence.cornell.edu/display/bitbox/About#About-HumanHelp] 

h3. *Services Provided*


h4. *Help Desk*

The Desktop Services Help Desk provides front-line technical support for  our supported staff.&nbsp; If you need assistance, please email us at <cul-dshelp-l> or call  our central support line at 255-8530.

Our goal is to provide quick responses to immediate desktop support  needs. We are available from 8 AM to 5 PM Monday through Friday.

h4. *Hardware Support*

Library staff that are supported by Desktop Services are provided  with a Dell desktop PC and LCD monitor.&nbsp; Microsoft Windows is the  standard OS configuration and applications include an array of standard  software tools including the Microsoft Office Suite.&nbsp; You will also have  access to departmental shared printing services.
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Whom we serve

Desktop Services provides a variety of IT services for staff at the following unit libraries:

• Olin 
• Uris 
• Kroch (Asia and RMC)
• Africana 
• Fine Arts 
• Engineering
• Mann
• Math
• Physical Sciences 
• Management
• Annex

Follow this link for more detailed information.

Not sure who your IT support group is and how to contact them? Click here 

Services Provided

Help Desk

The Desktop Services Help Desk provides front-line technical support for our supported staff.  If you need assistance, please email us at <cul-dshelp-l> or call our central support line at 255-8530.

Our goal is to provide quick responses to immediate desktop support needs. We are available from 8 AM to 5 PM Monday through Friday.

Hardware Support

Library staff that are supported by Desktop Services are provided with a Dell desktop PC and LCD monitor.  Microsoft Windows is the standard OS configuration and applications include an array of standard software tools including the Microsoft Office Suite.  You will also have access to departmental shared printing services.