Page History

Find it support issues

Problems with Find it! should be reported to LIBIT-L, who will in turn contact WebFeat if needed.

...

SOLUTION: Check the native interface in question. If the same error message is received there, the issue lies with the native interface itself. If the native interface works properly, but the error continues in WebFeat, alert WebFeat support with the database name and the error message received. Include any action that you have done, such as attempting to replicate the issue in the native interface.

*PROBLEM: User cannot connect the Find it! interface. This could be due to a number of reasons:

• The user is on campus, but going through an obsolete link.
• The user is coming from off campus and cannot properly authenticate.
• WebFeat's system is down.

SOLUTION: Make sure user is using a current URL for access. The following URLs should send the user through CUL's CheckIP script that will allow them direct access from on campus and will give them a CU Web Login if they are off campus.:

• http://wfsearch.webfeat.org/clients/cornellu/wf3_cornellu.asp^{Image Added}
• http://resolver.library.cornell.edu/net/fa^{Image Added}
• http://resolver.library.cornell.edu/net/fd^{Image Added}
• http://resolver.library.cornell.edu/net/fi^{Image Added}
  This should function just like any other licensed networked resource. If the regular channels for dealing with networked resource access fail, contact WebFeat support.

WebFeat contact information

...