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Feel free to contact webfeat by telephone for emergencies. Here is a list of items that webfeat considers to be emergencies:1.
- WF is completely down
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- Performance is really slow, issues with timing out, etc.
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- User Authentication broken
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- All databases for one vendor broken
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- Library catalog broken -
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- webfeat prioritizes catalogs over all other databases
Emergenices aren't necessarily limited to the above list, and determining what constitutes an emergency is basically up to us. Do not hesitate to contact webfeat by telephone if you think the issue requires a quick resolution.