...
This should function just like any other licensed networked resource. If the regular channels for dealing with networked resource access fail, contact WebFeat support.
WebFeat contact information
Our two main WebFeat contacts are Kelli Smith and Rick Barr.
Contacting WebFeat by email:
Please e-mail Kelli and copy Rick on all technical support issues.
Kelli Smith: ksmith@webfeat.org
Rick Barr: rbarr@webfeat.org
Karen Farley is a manager who usually serves as Kelli's backup when Kelli is away (kfarley@webfeat.org). Kelli will notify us (via LIBIT-L) if she'll be away. If you're not getting a response by email and are concerned, please try contacting WebFeat by telephone.
Contacting WebFeat by telephone:
Feel free to contact WebFeat by telephone for emergencies. Here is a list of items that WebFeat considers to be emergencies:
- WebFeat is completely down
- Performance is really slow, there are issues with timing out, etc.
- User Authentication broken
- All databases for one vendor broken
- Library catalog broken - webfeat prioritizes catalogs over all other databases
Emergenices aren't necessarily limited to the above list, and determining what constitutes an emergency is basically up to us. Do not hesitate to contact WebFeat by telephone if you think the issue requires a quick resolution.