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Explore the advantages and practicability of having an arXiv Scientific Director - Work with arXiv Scientific Advisory Board to define the role of a Scientific Director, and explore with stakeholders the desirability and feasibility of such a position. Status as of 812/13: In progress. A proposed position description has been drafted, for review at SAB Sept. meetingSearch underway to fill Scientific Director position.
Define new tools and interfaces for moderators - Work with existing moderators to gather and refine requirements for new tools and interfaces to support their work. Existing processes are in need of enhancement or replacement as we upgrade moderation processes and work to improve moderator efficiency and convenience. Status as of 812/13: In progress. New email list created for moderator input on moderation tools. A prioritized list of actions to be considered at SAB Sept. meeting.See "Improve tools and interfaces to support moderators" in Technical section above.
Move arXiv communications administration to an issue tracking system - We have begun the process of shifting all communications with users and moderators to a web-based issue tracking system (Request Tracker). Service desk functions managed by arXiv administrators include answering user questions, troubleshooting technical problems, soliciting and following up on moderator input, responding to and resolving moderation appeals, etc. These functions are currently carried out using multiple arXiv.org email mailboxes. A modern issue tracking system will provide us not only with better tracking, but built in reporting and issue classification tools for better management of this labor intensive aspect of arXiv administration. Status as of 812/13: Partially complete. See item above, under "Technical"Completed.
Governance
Form the first MAB - Make MAB appointments in January'13 and start working with the group. Status: Done
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