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User Support and Moderation
- Worked with the Scientific Advisory Board to formalize the responsibilities of the subject advisory committees.
- Worked with the Scientific Advisory Board to elect a new Chair to the Physics Advisory Committee and resurrect that committee.
- Began identifying moderators for physics categories without moderation (filled out x categories lacking moderators).
- Began working with with moderators to define Started working with moderators to gather and refine requirements for new tools and interfaces to support their work in a more systematic systematic way.
- Began the process of shifting Shifted all communications with users and moderators to a web-based issue tracking system (Request Tracker). The new system will provide us with provides better tracking and built-in reporting for answering user questions, troubleshooting technical problems, soliciting and following up on moderator input, responding to and resolving moderation appeals, etc.
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