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Move arXiv communications administration to an issue tracking system - We have begun the process of shifting all communications with users and moderators to a web-based issue tracking system (Request Tracker). Service desk functions managed by arXiv administrators include answering user questions, troubleshooting technical problems, soliciting and following up on moderator input, responding to and resolving moderation appeals, etc. These functions are currently carried out using multiple arXiv.org email mailboxes. A modern issue tracking system will provide us not only with better tracking, but built in reporting and issue classification tools for better management of this labor intensive aspect of arXiv administration. Status as of 8/13: Partially complete. See item above, under "Technical".
Business Model & Governance
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Recruit an Interim arXiv Scientific Director -We created a new position to provide intellectual leadership for arXiv's operation. First we would like to test this position and refine the job description. In support of this goal, we'll recruit a temporary Scientific Director at 0.20 FTE capacity to explore how such a position can contribute to arXiv in formulating overall scientific direction of the service and its policies.
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