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Serials Solutions - What is our purview to analyze, what is for other groups?

  • Cornell - replicate ejournal/database search functionality - Out of scope, but important
  • Cornell - Is SerSol RM OK? -
  • E-resource management - part in scope
  • Troubleshooting information access - in scope

Ticketing

  • Broaden trial of UserVoice? Trial FreshDesk? Other?  Compare/contrast
  • Look into Jira? Can it be made to work well for troubleshooting? Is it too IT looking?

Other tools?

Access to information: What pieces of information are essential?  What system contains that information.

  • Payment made? How easily can we navigate each other's Voyagers?
  • URLs up to date?
  • IP addresses up to date?
  • User permissions

Troubleshooting flowchart(s): How do we? When to pass the baton?

  • How/where to find payment info? 
  • Remote access
  • User permissions
  • Request proxy changes
  • Edit PURL/URLs
  • access Ebsco/Harrassowitz?
  • Contact info