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- People getting service from us will notice email coming from Remedy, a CU ticket management system.
- The email will have a reply email address of <ChemIT@cornell.edu>, not <crcf@cornell.edu>.
- Email is sent by Remedy when:
- A A new ticket is created, communicating the unique ticket number associated with a new request.
- CRCF/ ChemIT staff update a ticket.
- Email is sent for all tickets we track, however we receive the request.
- We are adding an email address to request help from us, <ChemIT@cornell.edu>.
- Using the new email address will result in an immediate acknowledgement of receipt from Remedy.
- The old address will still work. However, the ticket number will be generated by Remedy when we first process the email request, which is similar to the past.
- We are changing what we call ourselves, and what we hope others come to call us over time.
- We are changing our name to "ChemIT".
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