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The team updated the existing 2CUL Systems used for E-Resources (updated March 1, 2013) - This spreadsheet describes the tools and systems used for various aspects of e-resource management at each CUL. E-resource troubleshooting can require access to information and the ability to make changes to records in any of these systems, depending on the source of the problem.
Each CUL maintains a Confluence wiki site to maintain policy, procedures, workflows, and best practice information for handling troubleshooting tasks. Each wiki contains a considerable amount of information. Work is underway to updating these wikis to a matching organizational scheme with special focus on making troubleshooting information readily available to staff at both CULs.
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