Add examples of typical and not-so-typical problems here
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Presentation docs perhaps of interest:
- Charleston Conference 2011: "From problem to Solution in E-resource Troubleshooting"
http://www.slideshare.net/smarcin/from-problem-to-solution-in-eresource-troubleshooting
Slides 5-14 show the "Nature of E-Resource Problems @ Columbia University"
And, following that, the presentation is full of example problem reports. - Charleston Conference 2012: poster session: "Patron Problems...Or Opportunities for Improvement?"
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Types of problems:
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License violation - excessive downloading, automated downloading, open proxy
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EZ-Proxy issue
multi/single site issue
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Problem Traffic
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Baseline productivity: Examine Jan-March 2013 traffic - Number reports, estimated related e-mails, word cloud?, nature of issues.
Columbia :: January-March 2013
- 244 e-Resource Problems submitted to e-resource problem reporting alias cul-eproblem@columbia.edu
- 91 January
- 73 February
- 80 March