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The mission of Quality Management is to maintain a high level of customer satisfaction through continuous assurance and improvements in information technology products and services by developing, documenting and maintaining a comprehensive quality management program.
Discipline of Quality ManagementManagement
Quality is the degree to which a set of inherent characteristics fulfill requirements.
Quality at the highest level is a concept of continuous improvement involving the Deming model of Plan – Do – Check – Act.
It's important to remember that the concept of quality does not require perfection. It is more about doing what was agreed to be done rather than being perfect or exceeding expectations.
The practice of quality management is usually broken into 3 processes: quality planning, quality assurance, and quality control.
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