...
Susan found a 2011 "E-Resource Problem Report wish list" in her files:
Functional issues:
- Alumni often cannot be replied to, as no email address is transmitted in the form.
Wish list:
- Let people CC: themselves (we'd we’d need to strip out Kerberos permissions in the email to the patron?)
- Add an auto-reply to patron from cule-problem alias "your “your message has been received" (we'd received” (we’d need to strip out Kerberos permissions in the email to the patron?)
- Right now the form links to FAQ and Exceptions: "Please “Please check the FAQ and Exceptions pages before reporting a problem - they may answer your question!" ” Can we let patrons check their own permissions from the FAQ page, and include directions on how to proceed? Ex:) include link to http://www.columbia.edu/cgi-bin/cul/resolve?affils and direct patron how to interpret their permissions for off-campus access.