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  1. Engage the service owner/support when possible issue is known (if service owner/support hasn't already contacted the NOC).
  2. Provide internal communications support.
    1. Confirm service owner/support is aware of communications expectations for CIT Status of Services page.
    2. Seek updates when service owners have not reported something as expected.
  3. Post updates to the CIT status page.
  4. Engage Communication & Outreach when necessary. Contact Beth Lyons at (607) 255-3928 and bgl1@cornell.edu.

C&O responsibilities during unplanned outages include:

  1. Be available to help with communications during unplanned outages. C&O is always on call for unplanned outages. For Tier 1 services/incidents, contact us in this order:
    1. Beth Lyons at (607) 255-3928 and bgl1@cornell.edu
    2. If Beth is unavailable, contact Shaley DeGiorgio at (607) 255-5720 and scd34@cornell.edu.
    3. If Shaley is unavailable, contact Diane Sempler at (607) 255-5570 and dms4@cornell.edu.