Page History

...

1. Report unplanned outages to the NOC as soon known (call 255-9900). Don't assume someone else will be doing this!
2. Draft user friendly message for posting on CIT Status of Services page, and provide to NOC for posting.
   1. Tier 1 services/incidents require C&O be engaged for help drafting communications. Contact Beth Lyons at (607) 255-3928 and bgl1@cornell.edu.
   2. Tier 2 and 3 incident communications can be drafted by the service owner/support. Use the unplanned outage communication template to ensure all necessary details are reported.
3. Update Provide the NOC regularly to keep them in the loopwith progress updates for posting.
   1. Tier one services/incidents require hourly updates.
   2. Tier 2 and 3 incidents should be updated once per day at a minimum.
4. Once resolved, provide outcome information to the NOC for posting; include what happened and how you fixed it.
   

...

1. Engage the service owner/service support team when possible issue is known (if not already confirmed to be involvedservice owner/support hasn't already contacted the NOC).
2. Provide internal communications support.
   1. Confirm service owner/support is aware of communications expectations for CIT Status of Services page.
   2. Seek updates when service owners have not reported something as expected.
3. Post updates to Update the CIT status page.
4. Involve Engage Communication & Outreach when necessary. Contact Beth Lyons at (607) 255-3928 and bgl1@cornell.edu.

Contact C&O for help with communications:

...