Reporting unplanned outages is a necessary part of CIT's work.
CIT should be taking the following actions for unplanned outages.
Service owners/service support team responsibilities include:
...
Noc responsibilities include:
- Engaging Engage the service owner (if the issue isn't being reported by the service owner/service support team (if not already confirmed to be involved).
- Providing Provide internal communications support.
- Updating Update the CIT status page.
- Involving Involve Communication & Outreach when necessary.