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Services team. For information about the department and to request assistance, please go to our CUL-IT Desktop Services Portal (library.cornell.edu/desktop).
For self help documentation, please consult our Knowledge Base articles.
Peer IT support providers are also welcome to contact Desktop Services via our Portal.
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h3. *About Us*
h4. {anchor:About us}
Desktop Services' Help Desk team provides direct IT support to the majority of the endowed and statutory library units. If you have any questions or issues, please contact us through the *cul-dshelp-l* *"at" cornell.edu* mailing list (*Mann* staff, please contact *mannstaff-help "at" cornell.edu*). You can also call us at 607-255-8530.
Peer IT support providers are also welcome to contact Desktop Services via *cul-dshelp-l "at" cornell.edu*.
h3. *Who we are*
Our team consists of the following members:
* *Peter Magnus, Desktop Services Manager*
* *Amy Blumenthal, Staff Services Coordinator*
* *Donna Callais*
* *Andy Goldman*
* *Laura Heisey*
* *Gabriel Plaine*
* *Joe Richardson*
* *Sean Taylor*
All of us are pleased to be of service to you and your department to address your desktop IT support needs.
{expand:title=More information about CUL-IT Desktop Services (Click here to expand...)}
h3. *Whom we serve*
Desktop Services provides a variety of IT services for staff at the following unit libraries:
* [Olin|http://www.library.cornell.edu/olinuris/]
* [Uris|http://www.library.cornell.edu/olinuris/]
* Kroch ([Asia|http://asia.library.cornell.edu/ac/] *and* [RMC|http://rmc.library.cornell.edu/])
* [Africana|http://www.library.cornell.edu/africana]
* [Fine Arts|http://www.library.cornell.edu/finearts]
* [Engineering|http://engineering.library.cornell.edu/]
* [Mann|http://mannlib.cornell.edu/]
* [Math|http://mathematics.library.cornell.edu/]
* [Physical Sciences|http://physicalsciences.library.cornell.edu/]
* [Management|http://johnson.library.cornell.edu/]
* [Annex|http://www.library.cornell.edu/annex]
[Follow this link for more detailed information.|https://confluence.cornell.edu/x/bABvAg]
Not sure who your IT support group is and how to contact them? [Click here|https://confluence.cornell.edu/display/bitbox/About#About-HumanHelp]
h3. *Services Provided*
h4. *Help Desk*
The Desktop Services Help Desk provides front-line technical support for our supported staff. If you need assistance, please email us at <cul-dshelp-l> or call our central support line at 255-8530.
Our goal is to provide quick responses to immediate desktop support needs. We are available from 8 AM to 5 PM Monday through Friday.
h4. *Hardware Support*
Library staff that are supported by Desktop Services are provided with a Dell desktop PC and LCD monitor. Microsoft Windows is the standard OS configuration and applications include an array of standard software tools including the Microsoft Office Suite. You will also have access to departmental shared printing services.
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