...
- Broaden trial of UserVoice? Trial FreshDesk? Other? Compare/contrast
- Look into Jira? Can it be made to work well for troubleshooting? Is it too IT looking?
Other tools?
Access to information: What pieces of information are essential? What system contains that information.
...
Troubleshooting flowchart(s): How do we? When to pass the baton?
- How/where to find payment info? When to pass the baton?
- Remote access
- User permissions
- Request proxy changes
- Edit PURL/URLs
- access Ebsco/Harrassowitz?
- Contact info