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team. For information about the department and to request assistance, please go to our CUL-IT Desktop Services Portal (library.cornell.edu/desktop).
For self help documentation, please consult our Knowledge Base articles.
Peer IT support providers are also welcome to contact Desktop Services via our Portal.
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display/desktop/Desktop+Services+-+Who+we+are#DesktopServices-Whoweare-Whoweserve]. If you have any questions, please contact us through the *cul-dshelp-l* *"at" cornell.edu* mailing list. You can also call us at 607-255-8530.
Peer IT support providers are also welcome to contact Desktop Services via *cul-dshelp-l "at" cornell.edu*.
h3. *Who we are*
Our team consists of the following members:
* *Peter Magnus, Desktop Services Manager*
* *Amy Blumenthal, Staff Services Coordinator*
* *Donna Callais*
* *Andy Goldman*
* *Laura Heisey*
* *Gabriel Plaine*
* *Joe Richardson*
All of us are pleased to be of service to you and your department to address your desktop IT support needs.
h3. *Whom we serve*
Desktop Services provides a variety of IT services for staff at the following unit libraries:
* [Olin|http://www.library.cornell.edu/olinuris/]
* [Uris|http://www.library.cornell.edu/olinuris/]
* *Kroch* ([Asia|http://asia.library.cornell.edu/ac/] *and* [RMC|http://rmc.library.cornell.edu/])
* [Africana|http://www.library.cornell.edu/africana]
* [Fine Arts|http://www.library.cornell.edu/finearts]
* [Engineering|http://engineering.library.cornell.edu/]
* [Mann|http://mannlib.cornell.edu/]
* [Math|http://mathematics.library.cornell.edu/]
* [Physical Sciences|http://physicalsciences.library.cornell.edu/]
* [Management|http://johnson.library.cornell.edu/]
* [Annex|http://www.library.cornell.edu/annex]
[Follow this link for more detailed information.|https://confluence.cornell.edu/x/bABvAg]
Questions on who is your IT support group and how to contact them: [Click here|https://confluence.cornell.edu/display/bitbox/About#About-HumanHelp]
h3. *Services Provided*
h4. *Help Desk*
Desktop Services Helpdesk provides front-line technical support for our supported staff. Please email us at <cul-dshelp-l> or call our central support line at 255-8530.
Our goal is to provide quick responses to immediate desktop support needs. We are available from 8 AM to 5 PM Monday through Friday.
h4. *Hardware Support*
Library staff that are supported by Desktop Services are provided with a Dell desktop PC and LCD monitor. Microsoft Windows is the standard OS configuration and applications include an array of standard software tools including the Microsoft Office Suite. You will also have access to departmental shared printing services.{expand}
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