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CIT Responsibilities

All of CIT is responsible to ensure all unplanned service interruptions and outages are reported every time. Even if you are not responsible for a service, if you notice an outage/service issue, report it to the NOC right away (call 255-9900).

Service owner/support responsibilities during unplanned outages include: (Download and print the ACTION Checklist for Unplanned Service Interruptions and Outages to keep at your desk.)

1. Report the unplanned outage to the NOC right away (call 255-9900). Don't assume someone else will be doing this!
2. Draft a user friendly message for the CIT Current Status page, and provide to NOC for posting.
3. If applicable, email your users with details about the outage, and include a sentence that refers them to the CIT Current Status page for additional updates and information.
4. Provide the NOC with progress updates for posting. Use the unplanned outage communication template to ensure all necessary details are reported.
5. Once resolved, provide outcome information to the NOC for posting and to your users (if applicable); include what happened and how you fixed it.
   

NOC responsibilities during unplanned outages include:

1. Engage the service owner/support when possible issue is known (if service owner/support hasn't already contacted the NOC).
2. Provide internal communications support.
   1. Confirm service owner/support is aware of communications expectations for CIT Status of Services page.
   2. Seek updates when service owners have not reported something as expected.
   3. Engage Communication & Outreach when necessary. Contact Beth Lyons at (607) 255-3928.
3. Post updates to the CIT status page.

C&O responsibilities during unplanned outages include:

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This page's location has changed. It may now be accessed at
http://www.cit.cornell.edu/about/atsus/comm_outreach/communication/unplanned_outages.cfm