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Our mission
Account Managers build and maintain relationships, create opportunities for collaboration and assist in building partnerships between Cornell departments/units and CIT in support of their IT needs.
Our focus
- Serve as a point of contact for CIT requests and issues requiring additional coordination or assistance. Act as an advocate in that AM strives to understand and represent the customer's IT needs
- Assist in managing the health of the overall relationship between the customer organization and CIT
- Assist in aligning the business direction of both the customer organization and CIT
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- Facilitate better operational responses
- Bring visibility to requests and issues requiring attention
- Better communication between the customer organization & CIT
- Less confusion over expectations, roles, contacts, and project status
- A channel for greater influence and involvement in CIT processes
- An overall improved experience leading to "it is easier to do business with CIT"
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- Learn more about the customer organization; understand their business in an effort to better assist on IT issues
- Assist our customers by improving coordination on specific projects, requests and issues that require special attention
- Open up lines of communication between groups by providing regular and consistent status updates on projects, requests and issues that have required AM attention
Our Services
- Build and maintain client relationships
- Group facilitation
- Issue resolution
- Identify opportunities for common IT solutions
- Organize cross-functional CIT resources
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Account Management team members:
Diane Sempler, Manager
phone: 255-5570
Aimee Decker, Account Manager
phone: 255-0823
Mike Ferdinando, Account Manager
phone: 254-8743
Ron Seccia, Account Manager
phone: 255-4126
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This page's location has changed. It may now be accessed at
http://www.cit.cornell.edu/about/atsus/comm_outreach/account/index.cfm