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From: Information Technologies Special Bulletins

Wiki Markup*Subject:* Unplanned outage - \ [KEY SERVICE NAMES\] \ -\- _for example, Unplanned outage - NUBB_
OR Issue with \ [KEY SERVICE NAMES\]

Paragraph 1 to include this info:

• Key service names
• Approximate start time of the outage (or when problem was noticed)
• Day and date
• Specify In what ways are end users affected (as appropriate, specify which groups of people, which platforms, and how what parts of the services are affected (for example, slow, unavailable, some parts working and others not), is the service "down" or just slower than usual) -- be sure to describe the "symptoms" from the end-user's perspective, even if that's not what is technically wrong

For example: NUBB has been experiencing problems since approximately 8:00 a.m. on Monday, May 4. Users are unable to access the NUBB web site to view their network usage information.

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For example: CIT is currently working to resolve the issue. Please check the Current Status of CIT Services web page <http://www.cit.cornell.edu/services/status.cfm> for the latest information.unmigrated-wiki-markup

*\[Additional paragraphs as needed* to provide adequate detail on the impact of the outage.\]

Thanks for your patience and understanding.

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