Download and print the CIT takes ACTION poster and post it in your work area.
CIT is accountable: Report all unplanned outages, every time.
All of CIT is responsible to work together to ensure all unplanned outages are reported. Even if you are not responsible for a service, if you notice an outage/service issue, report it to the NOC as soon known (call 255-9900).
Service owner/support responsibilities during unplanned outages include:
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- Tier 1 services/incidents require C&O be engaged for help drafting communications. Contact Beth Lyons at (607) 255-3928 and bgl1@cornell.edu.
- Tier 2 and 3 incident communications can be drafted by the service owner/support.
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This page's location has changed. It may now be accessed at
http://www.cit.cornell.edu/
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- Tier one services/incidents require hourly updates.
- Tier 2 and 3 incidents should be updated once per day at a minimum.
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NOC responsibilities during unplanned outages include:
- Engage the service owner/support when possible issue is known (if service owner/support hasn't already contacted the NOC).
- Provide internal communications support.
- Confirm service owner/support is aware of communications expectations for CIT Status of Services page.
- Seek updates when service owners have not reported something as expected.
- Engage Communication & Outreach when necessary. Contact Beth Lyons at (607) 255-3928 and bgl1@cornell.edu.
- Post updates to the CIT status page.
C&O responsibilities during unplanned outages include:
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about/atsus/comm_outreach/communication/unplanned_outages.cfm