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Download and print the CIT takes ACTION poster and post it in your work area.

CIT is accountable: Report all unplanned outages, every time.

Service owners/support, the NOC, and C&O must work together to ensure all unplanned outages are reported.

Service owner/support responsibilities during unplanned outages include:

1. Report the unplanned outage to the NOC as soon known (call 255-9900). Don't assume someone else will be doing this!
2. Draft a user friendly message for CIT Status of Services page, and provide to NOC for posting.
   1. Tier 1 services/incidents require C&O be engaged for help drafting communications. Contact Beth Lyons at (607) 255-3928 and bgl1@cornell.edu.
   2. Tier 2 and 3 incident communications can be drafted by the service owner/support. Use the unplanned outage communication template to ensure all necessary details are reported.
3. Provide the NOC with progress updates for posting.
   1. Tier one services/incidents require hourly updates.
   2. Tier 2 and 3 incidents should be updated once per day at a minimum.
4. Once resolved, provide outcome information to the NOC for posting; include what happened and how you fixed it.
   

NOC responsibilities during unplanned outages include:

1. Engage the service owner/support when possible issue is known (if service owner/support hasn't already contacted the NOC).
2. Provide internal communications support.
   1. Confirm service owner/support is aware of communications expectations for CIT Status of Services page.
   2. Seek updates when service owners have not reported something as expected.
3. Post updates to the CIT status page.
4. Engage Communication & Outreach when necessary. Contact Beth Lyons at (607) 255-3928 and bgl1@cornell.edu.

C&O responsibilities during unplanned outages include:

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This page's location has changed. It may now be accessed at
http://www.cit.cornell.edu/about/atsus/comm_outreach/communication/unplanned_outages.cfm