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Submitting a claim using EBSCOnet
1. Sign into EBSCOnet (ebsconet.com)
2. Click on the Orders tab
3. Under Advanced search,
change Current subscriptions to All years, in order to bring up the full range of our subscription history
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NOTE: If reclaiming a second or third time, add a note to the beginning of the comments field indicating how many claims have been submitted (ex. 2x claim sent via ebsconet. JC 1/18/23)
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C. Notes on following up and reclaiming if necessary
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2. As a general rule, an item(s) should be reclaimed if we still do not have the material by 9 6 weeks for U.S. vendors and 2 months for foreign vendors.
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Helpful Customer Service / Vendor Contacts
Ars Polona
Contact: Hanna Prusinska
Email: hanna.prusinska@arspolona.com.pl
Ebsco
Contact: Lindsey Wood (rep)
Email: l.wood@ebsco.com
Online portal: https://www.ebsconet.com/
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Email: guita.s@amalivre.fr
NardecchiaContact: Francesco Baglioni
Email: francesco@nardecchia periodicals@nardecchia.it
Casalini
Contact: Stella Di Vincenzo
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Yankee
Contact: Joanne Franklin or Chuck Eastman
Email: JFranklin@ebsco.com
ChuckEastman@ybpjfranklin@ybp.com